Business Excellence Manager (Management Jobs), Iloilo in Iloilo City, Western Visayas

DUTIES & RESPONSIBILITIES• On-going management• Quality systems, processes, and procedures • Plan and conduct internal Quality assurance audits. Coordinate, evaluate, and assist in developing action plans and follow up of quality issues. • Facilitate the account's initiated dinate and host audits and inspections. • Engage in on-going communication with the account and business partner, acting as quality liaison to resolve outstanding quality issues, provide audit follow-up, and ensure customer satisfaction with the vendor's quality systems • Enforce compliance with internal procedures to ensure that established quality and process procedures are being followed by the appropriate personnel at all times. • Review and approve process and QC documentation to release processes for distribution • Manage Change Controls and Administer Change Control System. • Act as quality approver for documents requiring approval from a quality representative. • ManAge and provide internal SOP and ISO compliance training. Coordinate training across departments. Maintain training databases, and ensure that employees training records are up to date. Ensure newemployees are trained on SOPs per specific job function. • Ensure that appropriate records are properly controlled. Manage the proper storage and filing of controlled documents. • Act assign-house counsel for quality issues, providing guidance for staff questions and solutions to quality problems. • Lead investigations of production/quality problems. • Drive continuous improvement onsite and throughout the investigations via cross-functional teams and working with key stakeholders. • Manage Six Sigma/Lean Projects associated with product and process improvement activities. • Helpdevelop, foster, and drive a culture of lean Six Sigma throughout the company. • Provides input and feedback to key leadership positions about process improvement opportunities specific to all parts of the organization. • Works to identify key gaps within the different functions and leads the transformation of existing processes in terms of capability and maturity utilizing Lean Six ntial qualification: • Candidate must possess at least a Bachelor's/College Degree, any field • Required language(s): English • COPC and Six Sigma experience or relevant certification • Essential Skills • Play a lead role in the quality team • Analytical and problem solving skills • Excellent customer service skills • Provide effective communication and feedback to staff • Consistently demonstrate sound judgment • Mentor and develop direct reports • Develop client relationships • Define and manages achievement of client performance objectives • Responsible for meeting client Service Level Agreements for training and quality • Rapidly get to the root cause of issues • Design appropriate analysis and works with team to implement analysis Reports to: BE Quality Director Education and/or Experience:• At least 5 year(s) of working experience in the related field is required for this position. • Preferably Assistant Manager / Managers specializing in Quality & Process improvement role or equivalent Desirable experience: • At least 7 year(s) of working experience in the related field is required for this position. Desirable qualification:• COPC, Six sigma black Green belt or Sigma Black belt or PMP Certified, etc Desirable skill: • Ability to analyze statistical information
Location
5000 Iloilo
Company
Hinduja Global Solutions
Experience
No experience needed.
Education
Bachelors
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